Central Susquehanna Opportunities, Inc., (CSO) recently crafted a new Vision-Mission. They were seeking ways to ensure staff readiness to begin their new organizational journey and kick off an effort to build a new customer service mindset.
They recognized that in order to become a transformative organization, they needed to go outside the box, rethink professional development and training and dive deeply into how organizational culture is built. They started by getting to know themselves and others. Using the Talent Insights, Behaviors & Driving Forces assessments and MYNDDSET Group Seminars, each member of the team gained an awareness of their natural behaviors, adaptive behaviors and the attitudes that lead to their behaviors. Across their 70 member team, they have a common language to discuss interpersonal and team relationships. During the seminar, they practiced interacting with others who’s natural behavior is different than their own. By learning how to interact with others with an understanding of their needs, they developed a new level of empathy for their fellow coworkers.
Thank you to Christine Hornberger for sharing her thoughts on the value of this experience. I look forward to witnessing their continued transformation. Congratulations CSO.
Want to transform your organization? Contact Mark, mark@mynddset.com. MYNDDSET provides organizational development services, assessments, and training programs to help you MAP, ADVANCE and TRANSFORM your organization.